Privacy Policy

Effective Date: July 16, 2025
Last Updated: July 16, 2025

Our Commitment to Your Privacy

At OpenSign, we take your privacy seriously. We will never use your data for any purpose outside of providing you with our digital signage application, and we will never share your data with third parties. This commitment is fundamental to our values and how we operate.

Introduction

OpenSign ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your information when you use our digital signage software and services.

Information We Collect

Account Information

When you create an account with OpenSign, we collect:

Name and email address
Account credentials (encrypted passwords)
Basic profile information you choose to provide

Usage Data

To provide and improve our service, we collect:

Information about how you use our application
Device information (browser type, operating system)
Log files and analytics data related to application performance
Content you upload for your digital signage displays

Technical Information

IP addresses for security and service delivery purposes
Cookies and similar technologies for authentication and preferences
Session information to maintain your login state

How We Use Your Information

We use your information exclusively for the following purposes:

Primary Application Functions

Providing and maintaining our digital signage service
Authenticating your account and ensuring security
Storing and displaying your content on your digital signs
Processing your playlists and content schedules

Service Improvement

Analyzing usage patterns to improve our application (anonymized data only)
Troubleshooting technical issues
Providing customer support

Communication

Sending service-related notifications
Responding to your inquiries and support requests
Providing updates about our service (with your consent)

Our Data Protection Guarantees

We will never sell, rent, trade, or otherwise share your personal information with third parties for any purpose. This includes:

Marketing companies
Data brokers
Advertising networks
Other software companies
Analytics services that identify individual users

No Data Mining

We do not use your data for:

Building user profiles for external purposes
Training AI models for third parties
Creating marketing insights for other companies
Any purpose unrelated to providing our digital signage service

Minimal Data Collection

We collect only the data necessary to provide our service effectively. We do not collect:

Unnecessary personal information
Data from your devices beyond what's needed for the application
Information from third-party sources without your explicit consent

Data Security

We implement robust security measures to protect your data:

Technical Safeguards

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security updates and patches
Access controls and monitoring

Administrative Safeguards

Limited access to personal data on a need-to-know basis
Regular security training for our team
Incident response procedures
Regular security audits

Data Retention

We retain your data only as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements

When you delete your account, we will permanently delete your personal data within 30 days, except where we're required to retain it for legal purposes.

Your Rights

You have the following rights regarding your data:

Access and Portability

Request access to your personal data
Receive a copy of your data in a portable format
Review what information we have about you

Correction and Deletion

Correct inaccurate information
Request deletion of your personal data
Close your account and remove your information

Opt out of non-essential communications
Withdraw consent for data processing
Object to certain types of data processing

International Data Transfers

If you're located outside our primary jurisdiction, your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data during any transfers.

Children's Privacy

OpenSign is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

Cookies and Tracking

We use cookies and similar technologies only for:

Authentication and security
Remembering your preferences
Ensuring proper application functionality

We do not use cookies for:

Third-party advertising
Cross-site tracking
Building advertising profiles

Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

We will notify you of significant changes
The updated policy will be posted on our website
We will update the "Last Updated" date

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@opensign.com
Subject Line: Privacy Policy Inquiry

We are committed to addressing your privacy concerns promptly and transparently.

Legal Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Other relevant privacy regulations

Transparency Report

We believe in transparency. If we ever receive requests for user data from authorities, we will:

Evaluate each request carefully
Comply only with valid legal requests
Notify affected users when legally permitted
Publish annual transparency reports

Remember: Your privacy is not just a policy for us—it's a fundamental principle. We built OpenSign with privacy by design, ensuring that your data remains yours and is used only to provide you with the best digital signage experience possible.